Refund and Returns Policy

Last Updated: September 12, 2026

At Nuts For Us, we are committed to delivering premium quality dry fruits, nuts, seeds, and wellness products. Due to the perishable and consumable nature of food items, returns and refunds are governed strictly by the terms outlined below.

1. Return Eligibility & Non-Delivery

We accept return or refund requests exclusively under the following circumstances:

  • Product Damaged in Transit: Package or product arrived physically compromised or broken.

  • Wrong Product Delivered: Item received differs from the product ordered.

  • Defective or Spoiled Product: Quality defect, contamination, or seal compromise discovered upon delivery.

  • Product Never Arrived (Lost in Transit): If tracking shows a package is lost, or if the order fails to arrive within the committed delivery timeframe, the customer can choose between a free replacement or a 100% full refund (including all initial shipping charges), processed within 15 working days (excluding bank holidays).

Non-Returnable Items: Returns are not accepted for:Change of mind or accidental orders.Taste, texture, or individual culinary preferences.Personal allergic reactions.Products that have been consumed, partially used, or tampered with outside of initial unboxing verification.

2. Return Window & Initiation Channels

Return requests must be initiated within 7 calendar days of the confirmed delivery date. Requests submitted after 7 calendar days will not be accepted.

Customers must initiate a request through at least one of the following official channels:

Required Information for Verification: To process your claim quickly, include:Order ID and original invoice copy.Clear photos of the outer packaging, shipping label, and damaged/incorrect item.A clear unboxing video (starting from the sealed package).

3. Return Shipping & Reverse Pickup

  • Reverse Pickup: For all approved returns (damaged, defective, or incorrect items), Nuts For Us arranges a free reverse pickup at zero cost to the customer via our courier partners (Shiprocket, Delhivery, XpressBees).

  • Return Shipping Charges: Customers do not pay for return shipping on valid claims.

  • Restocking Fees: We do not charge any restocking fees.

4. Inspection, Approval & Resolution

  • Inspection Window: Once the returned parcel reaches our fulfillment facility, our quality control team completes inspection within 7 working days.

  • Remedies Offered: Following verification, customers may select:

    • A free replacement shipped via priority courier at our expense, or

    • A full refund to the original payment method.

5. Refund Timelines & Payout Methods

  • Processing Time: Approved refunds are initiated within 15 working days (excluding Sundays and national/bank holidays) from the date of inspection approval.

  • Prepaid Orders: Refunds return directly to the original payment source (credit/debit card, net banking, UPI, or wallet).

  • Cash on Delivery (COD) Orders: Customers must provide verified bank account details (Account Number, IFSC, Account Holder Name) to receive the refund via NEFT/IMPS.

  • Shipping Charges on Returns: Initial shipping charges are fully refunded if the entire order was damaged, defective, wrong, or lost in transit.

6. Order Cancellations

  • Orders may be cancelled free of charge before dispatch.

  • Once an order has been handed over to the courier partner and a tracking ID is generated, it cannot be cancelled.

  • To cancel an order before shipment, call or WhatsApp +91-9810089346 immediately.

7. Return to Origin (RTO) / Failed Deliveries

If an order is returned to our facility due to customer unavailability, incorrect delivery address, or refusal to accept the shipment, the customer will be given the option to:

  1. Pay re-shipping charges to schedule a second delivery attempt, or

  2. Receive a refund for the product value minus the actual return logistics costs incurred.

8. Business & Food Safety Compliance

Nuts For Us operates under strict compliance with all relevant standards:

  • FSSAI License & Hygiene Standards: Packaged under certified food safety protocols.

  • GST Registered: All dispatches include an official tax invoice.

9. Contact Details

For all returns, refunds, or order status inquiries:

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