Refund and Returns Policy

 

Last Updated: 12-01-2026

At Nuts For Us, we are committed to delivering premium quality dry fruits, nuts, seeds, oils, and related products. Due to the perishable and consumable nature of our products, returns and refunds are handled under specific conditions as outlined below.

 

1. Eligibility for Returns

We accept returns only in the following cases:

  • Product received is damaged during transit

  • Wrong product delivered

  • Product received is defective or compromised

We do not accept returns for:

  • Change of mind

  • Taste preferences

  • Allergic reactions

  • Products that have been consumed

 

2. Return Request Timeline

Customers must raise a return request within 7 days of delivery.

Requests made after 7 days from the delivery date will not be entertained.

To initiate a return, please email us at:
📧nutsforus1717@gmail.com

 

3. Mandatory Proof for Returns

To process a return request, customers must provide:

  • Clear photographs of the product

  • An unboxing video (starting from unopened package)

  • Images of the outer packaging and shipping label

  • Original invoice copy

Failure to provide the above may result in rejection of the return request.

 

4. Condition of Returned Products

  • Products must be returned in their original packaging.

  • Opened food items may be considered only in genuine damage/wrong item cases.

  • Products that are partially or fully consumed are not eligible for return.

 

All returns are subject to inspection and approval.

 

5. Return Shipping Charges

  • Return shipping costs will be borne by the customer, unless otherwise decided on a case-by-case basis.

  • If approved, customers may be required to ship the product back using a reliable courier service.

 

We currently ship via Delhivery, XpressBees, and Shiprocket-supported courier partners.

 

6. Refunds & Replacements

Upon verification and approval, we may offer:

  • Full Refund

  • Replacement

  • Partial Refund

The resolution will be decided on a case-by-case basis, depending on the issue reported.

Important:

  • Shipping charges are non-refundable.

  • Refunds will be processed within 15 working days after approval.

  • Refunds will be issued to the original payment method.

For Cash on Delivery (COD) orders, customers may be required to provide bank account details for processing refunds.

 

7. Order Cancellation Policy

  • Orders can be cancelled only before dispatch.

  • Once the order has been shipped, cancellation is not permitted.

  • No cancellation fee will be charged if cancelled before dispatch.

To cancel an order, please contact us immediately at:
📧 nutsforus1717@gmail.com
📞 +91-9810089346

 

8. Return to Origin (RTO) Cases

If an order is returned to us due to:

  • Customer unavailable at delivery

  • Incorrect or incomplete address

  • Refusal to accept delivery

The customer may be required to:

  • Pay re-shipping charges for re-dispatch, or

  • Bear applicable logistics costs before refund processing

Refunds (if applicable) will be processed after deducting shipping and handling charges.

 

9. Quality & Compliance

Nuts For Us operates under valid:

  • FSSAI License

  • GST Registration

All products are packed and dispatched following applicable food safety and hygiene standards.

 

10. Limitation of Liability

While we take utmost care in sourcing and packaging, our liability is limited to the value of the purchased product only. We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products.

 

11. Contact Information

For any return or refund related queries, please contact:

Nuts For Us
Email: nutsforus1717@gmail.com
Phone: +91-9810089346
Working Hours: Monday – Saturday, 10:00 AM – 6:00 PM

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